Return Policy - Repentance - Withdrawal
The customer upon receipt, is obliged to unpack carefully without damaging the packaging and inspect the products to confirm the absence of external, aesthetic defects, and if any, is entitled to refuse receipt of the item and return it to the distributor. Our company "PETROS EVAGGELIDIS-furniture trade" is obliged in a short time to replace the defective item with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent condition without aesthetic defects.
1. Return of products
Reasons for product return and replacement can be:
- Have delivered a product other than what is stated in the original order due to an error in the process, invoicing, shipping, or if the products were damaged during transport, when it is done by the company itself. In case of transfer through a transport agency and if the products have been delivered in excellent condition to the agency of the customer's choice, the responsibility lies with the respective transport agency.
- In any case where there is a proven material failure or construction error for which the company or the manufacturer is responsible.
The cost of transporting products for return and repair or replacement is entirely borne by the customer.
The return of products is charged to the company only in cases where products other than those sold are delivered, by type or quantity or the item has a manufacturing defect or lack of attribute/quality which has been previously agreed in writing with the company.
Products must be returned in the condition received by the customer and at the agreed time. Any delay on the customer's part in returning the products, automatically means the loss of the right to replace and acceptance of the products as they are.
In any case, the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging in good condition.
In the case of return of the products, depending on each case, the product will be repaired if it can be done or we will issue a complete replacement in case it cannot be repaired, otherwise cancellation of the transaction if there is consent of the company, provided that the products are previously received and inspected by the company, in case of cancellation, the refund to the customer will be made in the same way as their payment, by the company.
In particular, in case of debit by credit card used for the payment, the company is be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any action provided under the contract it has drawn up with the customer without any relevant responsibility of the company anymore. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the customer's contract with the issuing Bank.
In case the products are returned damaged or incomplete, the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial clearing of this claim against the customer.
2. Cancellation of an order by the customer due to change of mind
The cancellation by the customer of his order in the online store due to regret can be accepted within 2 days from the purchase and only if the item has not yet been invoiced and given for shipment by the company. The cancellation is done by sending an e-mail to the company on behalf of the customer. The customer must state the exact details of his order. The cancellation does not occur unless a relevant confirmation is sent by the company by e-mail to the customer.
In case the customer has paid the value of his/hers approved order before the cancellation statement and the company has already received it, then the company owes according to the Joint Ministerial Decision Ζ1-891 (Government Gazette BD 2144 / 30.08. 2013) within a period of fourteen (14) calendar days to return to the customer the value received in the same way that he/she hastened its payment (by reimbursement of the amount to a bank account, by paying cash, etc.).
Otherwise, if a payment order has been issued by the customer but the money has not been collected by the company (as in the case of a credit card debit order, however, when the Bank has not yet paid the amount to the company), then the company is obliged to the deadline of fourteen (14) working days to expedite any necessary action and statement to any competent body (Bank, etc.) to notify the cancellation of the order and the obligation to return any amount owed to the customer.
In this case the company is considered to have legally fulfilled its obligations, and the withdrawal of any charge will be made based on the terms of the contract that connects the customer with this third party (Bank etc) and the company bears no responsibility for the return or reimbursement time of any relevant charge.
3. Unjustified Consumer Withdrawal (article 4 § 10 of Law 2251/1994, in combination with Goverment Decision Z1-891 / 2013)
The special right of the consumer for unjustified withdrawal
Especially in the case that the user / customer is a natural person (ie not a legal entity, even non-profit) who buys products remotely from the online store of the company exclusively for his private use and not in the context of his professional activity (hereinafter "the consumer") is entitled to withdraw without justification from the remote purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the physical possession of the product to him or to his authorized representative, returning the product in its original state with packaging materials complete, packaged, and in excellent condition. For this reason, caution is indicated during unpacking. The withdrawal of the consumer is unjustified, without the consumer being obliged to cite reasons justifying the withdrawal, as well as without the financial burden of the consumer, with the exception of the charge for the cost of returning the product and any reduction in the value of the product due to condition of the products on return.
The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the withdrawal statement, the company is obliged to return the amount received.
The return will be made within fourteen (14) working days of both the product and the amount. It is pointed out that the risk of loss, damage or destruction of the product remains with the consumer until the product is received by the company.
Delivery and / or assembly costs charged at the time of delivery, or costs for third party carriers, lifting equipment, cranes and in general any costs other than the value of the product are not refundable.
The customer is liable to compensate the company if he made use other than that necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the company is entitled to agree with the customer its compensation even with mutual offset.
4. Exceptions to withdrawal
The following do not constitute a withdrawal:
- In the case of products that have been custom made specifically for the customer, with specific properties or requirements of the customer or in general products personalized for the customer.
- In cases where the products have been used, as their use clearly goes beyond the usual examination of the product to determine its nature, characteristics and function, as it would take place in a physical store, making the product state as used.
- In the event that the customer has made only electronic (on line) or telephone booking of the product, without obligation to pay, in order to buy it from a physical store of the company, as this transaction does not constitute a remote sale, to which only applies in particular the consumer's right of unjustified withdrawal.
It is understood that in all the above cases, as in any case, the customer retains in full his/hers general right to withdraw from the contract of sale and return of the product due to legal or factual defects or lack of agreed properties that he finds upon receipt and its use, in accordance with the general provisions of articles 540 et seq. of the Civil Code, article 5 of law 2251/1994 and the other provisions of protection of the consumer and the buyer in general.
For any deviations in the order, the customer is requested to immediately inform the website lazysofa.gr.